How much is not having a properly trained phone staff costing you?

Get A FREE Mystery Shop and Find Out How Good Your Staff Is!

FREE Mystery Shop

“A telephone call is your customer’s first impression of your organization. Don’t leave it to chance!”

Every client interaction that you and your team have is a sales interaction. It’s a black hole you must plug.  Many business owners overlook the importance of evaluating each client interaction as sales opportunity.  This begins with the receptionists and schedulers converting a calling prospect into a client. Each call that is mishandled is THOUSANDS of dollars out of your pocket.

The phone is the first client contact.  Sales is the life blood of every single company on the planet!  Sales is the conversion of a prospect into a paying customer.  Sales is an absolute must for all economies and businesses to survive and thrive.

GOOD NEWS! You are on the right path to great customer interactions! Let us take the pain out of phone solutions. We’ll do it for you!

We Find…

40% Of The Time A Small Business Does Not Answer The Phone

50% Is All That Leaves A Message

20% Is All That Calls Back

97% Of Staff Has Never Been Trained Properly

3% Of Business Owners Realize The Impact The Phone Has On Their Business

Get A FREE Mystery Shop

SOLUTION 1:

Green Zone Scheduling

Membership Program:

  • Green Zone Scheduling Certification in 90 days
  • Team Leader Live Video Training & Maual
  • Team Manual
  • Live Videos
  • Monthly Mystery Shop With Coaching Notes
  • 30-minute personalized strategy session

Your team will learn how to:

  • Build RAPPORT with clients instantly over the phone!
  • Stay in the GREEN ZONE communicating with clients!
  • PRIORITIZE your calls
  • Get Rid of TIME WASTERS
  • Identify New Clients
  • 3 Goals Of Every Call
  • Advance The Call
  • Use the Double Bind
  • Voice Inflection Patterns
  • Wrap It UP a customer interaction
  • Reschedule
  • Use the 7 Diamond Analysis Form

SOLUTION 2:

LIVE With Matt and Denise

Includes 1 day visit to your office

Includes 1 Year Membership

Bring us in and discover how we can enhance your efforts and boost your bottom line.

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