Phone Money Drain

Your phone might be costing you a lot more than the payment for phone service that you’re making every month. How? While the dollars that you’re investing in your marketing are being invested well, without proper training of your front line team answering the calls that your marketing is driving in, the prospective clients that are calling might never end up taking that next step and buying your products and services. There’s an easy solution. Our masterful communication training for your reception or administrative team will turn this money drain around into a profitable situation – right before your eyes!

Did you know that between 25% and 50% of possible revenues are lost on that first phone call, with an untrained staff? We’ve trained offices to increase their profit capturing abilities with great success, and we’ve mastered the process of capturing your clients. We’ve seen that 40% of only callers are reaching a live person, and when your prospective customer does reach your front desk staff, we find that 90% of those folks are untrained and unable to convert the call into a sale or appointment.

How can we help fix this money drain? The techniques that we use in our Green Zone Scheduling program leverage the subconscious communication cues that are underlying everyday business conversations. Our team has integral education and training in Neuro Linguistic programming that we use to train your call staff for success. We have a unique and unbeatable process for working with your staff to train your people to make them right. Don’t worry about finding the right people – just worry about making the people you have on your staff… right! We can help you do that.

So why is this all important? Your team members have an inward-focused outlook. They are working for your business to pay their bills, provide their family with an income, and put in their work hours every day. While, alternatively, your work ethic flows more outwardly. You’re interested in improving and growing your business as well as running a smooth system that is efficient and effective. We work with your team and also with you to stop the financial bleeding of lost business. We show you how to set your strategic goals and break those down into actionable instructions for your reception staff to follow. The structure and training that you provide for their success will meet both their needs for working effectively and earning their keep, as well as your goals of attracting new customers and clients.

My fiancée and business partner, Denise, and I have helped numerous businesses plug the biggest money drain in their business – the phone. Our team’s master training in communication has broken people’s fear of phones and selling in ways that reach down to a psychological level. Our training goes beyond simple script instructions, to actually shift your staff’s attitude about booking appointments and selling your products and services. We’ve worked with doctor’s offices, insurance agencies and more to increase their phone conversions up to 80% conversion rate to set appointments! I dare you to take the plunge and hire us to help you plug the biggest money drain in your business – your phone. You could see the same or even better results because of your willingness to provide your team with the training that they need to do a good job for you.